Property Management
Remington brings a proven level of talent and skill to the hospitality business with a 35-year track record of success. As a result, we have steadily grown to be one of the largest independent hotel management companies in the country. We have shown that successful property management begins with the basics: ensuring the grounds are maintained and manicured, furnishing rooms with comfortable and inviting décor, hiring associates who have a genuine desire to provide exceptional service, maintaining effective cost controls, and keeping all equipment in peak working order. But getting the basics right is just a start. Our managers are sensitive to market trends and lead the way developing them in a highly competitive marketplace.
Remington's success begins with our intimate understanding and detailed knowledge of each brand's operational and quality standards. We then uphold or exceed those standards with unfailing consistency. In hotels across the country—whether full service, resort and convention, condos, or select service—Remington provides property management services that exceed not only brand and owner expectations, but industry benchmarks as well.
Some of the brands that we have operated include:
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Our corporate staff of approximately 100 professionals covers the entire spectrum of hotel operating disciplines, and each discipline is focused on achieving results. We maximize the operating performance of each hotel by applying our Five Company Drivers. Each of these Drivers is equally important and balanced, yet each is interdependent.
These Drivers and our results are discussed below:
RevPar Growth
We are committed to an intense focus on revenue maximization and want to achieve growth in Revenue per Available Room (RevPAR) in excess of the competitive hotels in our market. To ensure continued growth over our competition, Remington has developed several revenue maximizing strategies and tools which have resulted in consistent, significant RevPAR increases year over year.
Cost Controls
Labor and benefits are the single highest cost in operating a hotel. Remington has developed several highly advanced tools and measurements to manage these costs. As a result of our revenue-growth and cost-control programs, Remington continues to exceed industry benchmark performance in Gross Operating Profit (GOP) margin.
Guest Satisfaction
Providing exceptional guest service is a critical element in the Remington business philosophy. We are committed to our goal for each of our hotels to score in the top 25 percentof the brand service ranking. Achieving this goal starts with hiring the right people and giving them the knowledge, tools, resources and training they need to meet or exceed guest expectations. We use additional tools to enhance guest service such as mystery shops, service champions, and quality tours. Our service commitment is well placed as Remington-managed hotels consistently score in the top 25 percent of brand rankings.
Asset Maintenance
We strive to maintain our hotel assets in top physical condition. We do this through a vigorous rooms preventative maintenance program, as well as public area and heavy equipment maintenance. Among other things, our tools in this area include structured property visits, reports, and outside audits specifically tailored to assess the asset maintenance at each hotel. Our focus and success on this driver enables us to keep the hotel in top operating condition—looking beautiful and inviting for our guests while minimizing capital expenditures.
Associate Empowerment
Gallup research has shown an undeniable link between associate attitudes and business results in key areas such as guest satisfaction, productivity, profitability, and safety. We agree! Empowering our associates is one of the most important things we do to ensure our success not only with our associates, but with our Company goals as well. We measure our empowerment with the Gallup Q12 Engagement Survey, which measures the level of engagement in the workplace. Engaged associates are loyal and productive and feel motivated and positive about their jobs and their organization. Annual survey results show that Remington associate engagement levels continue to be almost two times greater than the Gallup average for the hospitality population, and almost three times greater than the Gallup average for the U.S. working population.
Achieving our Company Drivers ultimately depends on one thing - People. At Remington, we have an indomitable will to succeed and prosper in a challenging and ever-changing industry. We believe that the talent, dedication, and skill of our people are the ultimate sources of our competitive advantage. We recruit and retain highly experienced professionals who work together in a diverse environment governed by integrity, teamwork, and respect. We foster a corporate culture marked by openness, informality, accountability and innovation. Our leaders have the courage, commitment, passion, resilience, and dedication to challenge the status quo and constantly look for new ways to improve our operations. We value performance excellence and achievement. We recognize individual achievements and reward their efforts. Because of this unique environment, our corporate personnel retention rate is extremely high: over 95 percent.
For 35 years Remington has delivered on our promises. The result? Our guests, associates, investors, and brands have made us a valued and trusted partner. Our corporate culture, experience, and long history of success make Remington, The premier service provider to the hospitality industry™.
